Refunds/Returns Policy

48 Hour Exchange and Refund Policy

We will refund or exchange most goods if you return them within 48 hours* of purchase, provided the following is met:

1. it is in its original packaging and in the same condition.
2. it is unused or damaged.

Unwanted Goods

1.Incorrect item delivered.

Should an item be incorrect, please contact Impala Ridge Farm on either:

1. Customer Support Centre on 076 343 8486 or;
2. Send us an email at or;
3. The website Help Desk -  Contact Us page

To arrange for the earliest convenient collection date. Once returned to the store, the Product will undergo an assessment following which, the correct item will be dispatched. Promotional free items do not fall under our return policy and a cash refund does not apply on any unwanted promotional items.

Defective or Damaged Goods

If your goods turn out to be defective within the first 24hours after you received them from us, Impala Ridge Farm will replace the item, or give you a refund should it be agreed between the customer and the supplier that the product is damaged or defective by fault of the supplier – should the product be damaged or defective due to mis handling of the customer eg – not freezing Frozen meals upon receiving or following store instructions provided by the supplier, the claim becomes unclaimable.

The Suppliers Refund will only apply to defects in the process of manufacturing the goods and will not apply in the following instances:

1. Damage caused by lightning or power surges
2. Damaged caused by misuse or abuse to the goods
3. Goods used for a purpose other than the purpose for which they were manufactured
4. Goods used contrary to their instruction manuals
5. Accidental damage